Service Manager – Automotive & Electric Bike Shop

We are actively seeking an experienced Service Manager to join our busy automotive and electric bike shop. The successful candidate will oversee shop operations, coordinate and lead mechanics, manage customer service, and ensure repair jobs are completed efficiently and professionally. This position requires strong organizational abilities, technical knowledge, leadership skills, and experience managing a high-volume service environment. Key Responsibilities Lead, train, schedule, and support the repair team Oversee daily workshop operations and repair workflows Apply professional automotive service-writing practices and multi-point inspections Monitor shop KPIs, including efficiency, productivity, and turnaround times Diagnose and repair complex electric bike systems, including motors, batteries, and software Manage parts inventory and supplier relationships Coordinate vendor orders and purchasing through shop management software Maintain a clean, safe, organized, and OSHA-compliant workshop Handle customer intake and service inquiries Prepare estimates and obtain customer approvals Provide customers with regular service updates Manage multiple active repair orders and prioritize workflow Optimize shop layout, tools, and processes for maximum efficiency Resolve customer and team concerns professionally Requirements & Qualifications Previous experience in automotive shop management or high-volume service writing Strong organizational and time-management skills Ability to manage multiple active repair tickets simultaneously Excellent understanding of shop management workflows and digital tracking systems Strong leadership and team-management abilities Excellent communication and conflict-resolution skills Knowledge of electric bike systems and diagnostics Experience with systems such as Bosch, Shimano, and Specialized is an asset Ability to improve workflow, shop organization, and tool management Strong customer service and problem-solving skills Preferred Experience Experience using Lightspeed POS / Lightspeed Service Module is preferred. What We're Looking For We are looking for a hands-on leader who can keep a busy service department organized, support technicians, communicate effectively with customers, and maintain high standards for quality and efficiency. How to Apply 📧 Send your resume to Email. Qualified candidates are encouraged to apply with their resume and relevant service management experience.